Last updated: September 11, 2026
Questions about products, orders, delivery, returns, payments, privacy, or store policies are welcome. Please include your order number when contacting us about a purchase.
Customer support
Email: ducbn.hebestorm@gmail.com
We aim to respond within two business days. Response times can be longer during promotions, holidays, or periods of unusually high demand.
Mailing address
Velmaron
18 Shing Yip Street, Flat B208, 1/F, New East Sun Industrial Building, Kwun Tong, Kowloon, Hong Kong
Please do not send returns to this address without first requesting authorization. The correct return location can depend on the product and fulfillment facility.
Before contacting us
- For delivery questions, check the tracking link in your shipping confirmation.
- For damaged or incorrect items, include clear photographs of the product, packaging, and shipping label.
- For return requests, include the item name and reason for the request.
- For privacy requests, state the country or region where you live and the right you wish to exercise.
Policy links
See our Shipping Policy, Return & Refund Policy, Privacy Policy, Terms of Service, and Payment & Billing Policy for more information.