Payment & Billing Policy

Last updated: September 11, 2026

This Payment & Billing Policy explains how charges are handled for purchases at velmaron.com.

Accepted payment methods

Available payment methods are displayed at checkout and can vary by country, currency, device, and order value. Payment is processed securely by Shopify and the payment provider selected at checkout.

Currency and conversion

Product prices may be displayed in a local or selected currency. The final currency and amount charged are shown at checkout. If your payment account uses a different currency, your bank or card issuer may apply its own exchange rate or foreign-transaction fee.

Authorization and capture

By placing an order, you confirm that you are authorized to use the payment method and authorize the applicable charges, including product price, shipping, taxes, and other amounts clearly shown at checkout. A temporary authorization or pending charge can appear before payment is fully captured.

Taxes, duties, and additional charges

Applicable taxes collected by us are shown at checkout. Import duties, customs charges, brokerage fees, and local taxes not collected at checkout are the recipient’s responsibility. Velmaron does not control charges imposed by governments, carriers, banks, or payment providers.

Payment review and declined transactions

Orders may be held for payment or fraud review. We may request reasonable verification or cancel an order if payment cannot be authorized or the transaction appears unauthorized. Your bank or payment provider determines the reason for a declined transaction.

Billing errors and duplicate charges

If you believe a charge is incorrect or duplicated, contact us promptly at ducbn.hebestorm@gmail.com with your order number and a description of the issue. A pending authorization is not always a completed charge and may disappear automatically based on your provider’s timing.

Refunds

Approved refunds are sent to the original payment method in accordance with our Return & Refund Policy. Bank and payment-provider processing times can delay when a refund appears on your statement.

Chargebacks

Please contact us first if you do not recognize a charge or have an unresolved order issue. This gives us an opportunity to investigate and provide records or an appropriate remedy. This request does not limit any rights you have with your payment provider.