Last updated: September 11, 2026
Velmaron operates velmaron.com and provides the related shopping services. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our store, make a purchase, contact us, or otherwise use our services.
Information we collect
Depending on how you interact with us, we may collect:
- Contact and delivery information, such as your name, email address, telephone number, billing address, and shipping address
- Order and transaction information, including products viewed or purchased, order history, payment status, returns, and customer-service records
- Account information and preferences
- Device and usage information, such as IP address, browser type, device identifiers, cookie data, pages viewed, and interactions with our store
- Information you provide when you contact us, submit a form, or participate in a promotion
Payment-card details are processed by Shopify and our payment providers. We generally do not receive or store full payment-card numbers.
How we use information
We use personal information to process orders and payments, arrange delivery, provide customer support, manage returns, maintain accounts, personalize and improve the store, prevent fraud and misuse, comply with legal obligations, and send marketing communications where permitted. You can unsubscribe from marketing emails at any time using the link in the message.
Cookies and similar technologies
We and our service providers use cookies and similar technologies to operate the store, remember preferences, understand site performance, prevent fraud, and, where permitted, provide or measure advertising. Browser settings and any privacy choices displayed on our store can be used to manage certain cookies.
How we disclose information
We may disclose personal information to Shopify, payment processors, fulfillment and shipping providers, analytics and advertising providers, customer-support providers, professional advisers, authorities when legally required, and parties involved in a business reorganization. We disclose only what is reasonably necessary for the relevant purpose.
Shopify
Our store is hosted by Shopify. Information submitted through the store is processed by Shopify to provide and improve commerce services. You can learn more in the Shopify Consumer Privacy Policy and use the Shopify Privacy Portal where available.
International transfers
We operate from Hong Kong and serve customers in multiple countries. Personal information may be processed in countries other than your own. Where required, we and our service providers use recognized safeguards for cross-border transfers.
Retention and security
We retain personal information for as long as reasonably necessary to provide services, maintain records, resolve disputes, prevent fraud, and meet legal obligations. We use reasonable administrative, technical, and organizational safeguards, but no transmission or storage system is completely secure.
Your rights and choices
Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of personal information, to object to or restrict certain processing, to withdraw consent, or to opt out of certain targeted advertising or data sharing. These rights can be subject to legal exceptions. To submit a request, email us using the contact details below. We may need to verify your identity.
Children
Our services are not directed to children under 16, and we do not knowingly collect personal information from children without appropriate authorization.
Third-party links
Our store may link to websites operated by others. Their privacy practices are governed by their own policies, and we are not responsible for their content or security.
Changes to this policy
We may update this policy to reflect changes to our practices, technology, or legal obligations. The revised version will be posted on this page with a new “Last updated” date.
Contact
For privacy questions or requests, email ducbn.hebestorm@gmail.com or write to: 18 Shing Yip Street, Flat B208, 1/F, New East Sun Industrial Building, Kwun Tong, Kowloon, Hong Kong.